Find answers to common questions about our flower preservation process, workshops, shipping, and more.
General Questions
Huesbylats is a luxury resin art studio specializing in floral preservation and functional art pieces. We transform fresh and dried flowers into timeless resin creations including tables, trays, wall art, clocks, and more. We also offer creative workshops where you can learn to create your own resin art.
Our studio is based in [Your City/Region]. We offer shipping worldwide through our online store and also conduct workshops at our studio as well as private events at various locations.
You can contact us through our Contact page, email us at info@huesbylats.com, or reach out via our social media channels. We typically respond within 24-48 hours.
Products & Preservation
When properly preserved and encapsulated in high-quality resin, flowers can maintain their beauty for decades. The resin protects them from air, moisture, and UV light, which are the main causes of deterioration. With proper care, your preserved flower pieces can become family heirlooms.
Absolutely! We specialize in preserving sentimental flowers from weddings, anniversaries, memorials, and other special occasions. Contact us before your event so we can guide you on how to properly store and ship your flowers to us. We'll work with you to create a custom piece that captures your memories.
Our charcuterie boards, trays, and coasters are made with food-safe, non-toxic resin that is safe for serving food. However, we recommend using them for dry foods or with food-safe barriers like parchment paper for wet foods. All our products come with care instructions for maintaining their quality and safety.
Cleaning: Use a soft, damp cloth with mild soap. Avoid abrasive cleaners or scrubbers.
Heat: Avoid placing near direct heat sources like stoves or heaters.
Sunlight: While our resin has UV protection, prolonged direct sunlight may cause slight yellowing over many years.
Storage: Store in a dry place away from extreme temperatures.
Food surfaces: Hand wash only; do not put in dishwasher.
Workshops & Events
Our workshops are immersive creative experiences where you'll learn the art of resin pouring. You'll design your own piece (like a coaster, tray, or artwork) with flowers and pigments, then pour resin with our guidance. Workshops include all materials, step-by-step instruction, and your finished piece to take home after curing. No prior experience needed!
Yes! We offer private workshops for birthdays, bridal showers, corporate team-building, and other special occasions. We can host at our studio or come to your location (additional fees may apply for travel). Contact us with your event details, and we'll create a customized workshop experience for your group.
Wear comfortable clothes that you don't mind getting a little messy (resin can stain). We provide aprons, but it's best to avoid your favorite outfits. Closed-toe shoes are recommended for safety. All other safety equipment (gloves, masks if needed) is provided.
Most workshops last 2-3 hours, including design time, resin pouring, and cleanup. Your piece will need to cure for 24-48 hours before it's ready. We'll arrange a pickup time, or we can ship your finished piece to you for an additional fee.
Shipping & Delivery
We ship worldwide! Shipping costs and delivery times vary by location. During checkout, you'll see the available shipping options and costs for your order. Most domestic orders arrive within 5-10 business days, while international shipping typically takes 10-20 business days.
We take great care in packaging your items. Each piece is carefully wrapped in protective foam, bubble wrap, and placed in a sturdy box with additional padding. Fragile items are marked accordingly. In the rare event that damage occurs during shipping, please contact us immediately with photos of the product and packaging.
Yes, we offer expedited shipping options at checkout. Please note that expedited shipping refers to transit time only and does not affect processing time. Custom pieces and large orders may require additional processing time before shipping.
Yes! Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.
Returns & Care
Due to the custom nature of our products, we generally do not accept returns unless the item is damaged or defective. If you receive a damaged item, please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund. Custom orders and preserved flower pieces are final sale.
Your satisfaction is important to us. If you're not completely happy with your purchase, please contact us. While custom pieces cannot be returned, we'll do our best to address any concerns and find a solution that works for you.
We can sometimes repair minor damage to resin pieces, depending on the extent and location of the damage. Contact us with photos of the damage, and we'll let you know if repair is possible and provide a quote. Please note that repaired areas may show slight variations from the original.
Custom Orders
Absolutely! We love creating custom pieces. Whether it's a specific size, color scheme, or incorporating your special flowers, we can work with you to bring your vision to life. Contact us with your ideas, and we'll discuss the possibilities, timeline, and pricing.
Custom orders typically take 4-8 weeks from design confirmation to completion, depending on the complexity of the project and our current workload. Flower preservation pieces may require additional time for the drying/preservation process before resin work begins. We'll provide a specific timeline when you place your order.
Yes! Wedding flower preservation is one of our specialties. We recommend contacting us before your wedding so we can advise on flower selection and preservation methods. After your wedding, carefully pack your flowers according to our instructions and ship them to us. We'll transform them into a beautiful keepsake you'll cherish forever.
Still Have Questions?
Can't find what you're looking for? Our team is here to help you with any questions about our products, workshops, or custom orders.